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registered article

Introduction

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REGISTERED ARTICLE ENQUIRY

Please kindly note that enquiry should only be raised if the addressee claimed non-receipt of the item.

*Enquiry must be made within 6 months from the date of posting. For any one customer in any one-calendar week, Singapore Post will process a maximum of 25 enquiries or 5% of the total registered articles posted for that week, whichever is lower.
*Enquiry on registered article should be made only after the following time frames

a) Domestic Registered Article, 7-14 working days from date of posting
b) Overseas Registered Article by air, 18 working days from date of posting
c) Overseas Registered Article by surface, 8 weeks from date of posting

Please note that you do not have to submit the Enquiry Form a second time. You can use our Email service in HelpDesk to send a quick mail to our Customer Service staff.

Please kindly allow at least 18 working days for delivery of overseas registered article before raising an enquiry and only if the addressee claims non-receipt.

Please fill in all the information accurately and completely as it will be used to raise the enquiry with the overseas administrations.

Date of Enquiry		Date of Posting *
Local RA Number *		Foreign RA Number
Content *		Content Value S$

Sender Details *

Enquirer Details
(unless different from Sender)

Addressee Details

Name *
Address *
Postal Code
E-mail *
Fax No. *
Tel. No. *
	Retain Sender Details
	for next enquiry

Name
Address
Postal Code
E-mail
Fax No.
Tel. No.
	Retain Enquirer Details
	for next enquiry

Name *
Address *
Postal Code
E-mail
Fax No.
Tel. No.

Remarks

characters left

* Do you want the Delivery Receipt? YES NO

If Yes,	a) Local to Local	S$3.05 (within 2-3 working days) S$5.10 (within 1-2 working days)
	b) Local to Overseas	S$10.15 (if available, up to 25 working days)

If you click YES, then please fill out details below or you can skip this section & submit the Enquiry Form

	I wish to make a cash payment & collect the signed copy of the delivery receipt at Post Office within one week after I have been contacted by Singapore Post staff.
	I wish to make payment via cheque. The cheque will be mailed to Singapore Post within one week after being contacted by Singapore Post staff. I would want the receipt to be:

mailed to me.
faxed to me.

The (*) fields in this form are mandatory. Please make sure that you have filled these fields correctly before submitting the form.

Disclaimer:
While every effort is made to ensure the accuracy of this data, SingPost shall not accept any responsibility or liability as to its accuracy, completeness or correctness. Terms of Use