SingPost, the designated Public Postal Licensee for Singapore, provides efficient and high quality domestic and international postal services. A trusted household name in Singapore, SingPost enjoys strong brand recognition and the trust of generations of residents.

Global Recognition for Quality Services

In May 2007, SingPost achieved global recognition in the World Mail Awards for the Quality category for its long-time initiatives that have significantly advanced its mail quality. Combining modern automation technologies and improved physical infrastructure, SingPost successfully increased productivity, provided discounts to customers, reduced the incidence of damage and improved accuracy of sorting and delivery.

SingPost was chosen from a total of eight entries in the Quality category including participants from USA, UK, Germany and Spain. This was also the first time SingPost participated in an international mail award and won.

The World Mail Awards, launched in 2000, aim to encourage and celebrate best practices within the mail industry worldwide. These awards are presented to postal operators or service providers worldwide, public or private, which have been reviewed by a prestigious panel of judges comprising UPU members and international postal industry leaders and users.

SingPost is also the leading logistics provider in the domestic market, with global service offerings to more than 220 territories/countries.

In 2001, SingPost won the EMS Cooperative Certification Gold Level Award presented by the Universal Postal Union (UPU) for its Speedpost Worldwide courier service. Since then, it has gone on to win the gold award every year and is the only postal administration in the world to win this award for seven consecutive years since 2001. The latest award was presented to SingPost in May 2008.

This award is given for good performance in service areas such as quality of service, efficiency in data tracking and customer care.

As a listed company, SingPost is committed to upholding high standards in corporate conduct, placing great importance on corporate governance to ensure transparency and accountability.

Corporate Awards for Good Governance

SingPost has been bestowed several corporate awards including the bronze award for Investor Relations in the Singapore Corporate Awards 2008. Key criteria include a Business Times-CTI Ranking of top 10 per cent, a Singapore Corporate Governance Award ranking of top 30 per cent, maintenance of a website with a separate IR link and timeliness of announcements.

The Securities Investors Association (Singapore) (SIAS) conferred SingPost with the Most Transparent Company Award in the Services/Utilities/Agriculture category in 2007 for timeliness, substantiality and clarity of news release, degree of media access, frequency of corporate results and communication channels.

Other Awards and Achievements

For its long-standing philanthropy to Singapore’s philatelic heritage, SingPost was bestowed an award in the National Heritage Board (NHB)’s Patron of Heritage Awards for the second year running, in April 2008, underscoring SingPost’s ongoing contributions to Singapore’s stamp and heritage development.

The Patron of Heritage Awards recognises contributions by individuals and organisations to all aspects of Singapore’s heritage. Since becoming the principal corporate sponsor of the Singapore Philatelic Museum (SPM) in 1995, SingPost has been contributing regularly to the SPM for the upkeep and preservation of its philatelic materials and exhibits, as well as museum activities.

Besides national endorsement, SingPost has also been receiving good reviews from its customers through the annual Customer Opinion Performance (COPERM) survey which is in its 19th year.

In the 19th COPERM, SingPost’s Mail Business scored 7.74 for reliability of ordinary and registered mail against the public sector National Customer Service Index (NCSI*) of 6.99. Its Retail Business was rated a high 8.15 NCSI for attitude and friendliness of counter service staff and overall queue time, way above the national index of 6.99.

* The NCSI measures and tracks the level of customer satisfaction of enterprises in Singapore. The NCSI Index for the public sector is an index of the overall satisfaction of various organizations in the public sector.